FAQs

You may find the answers you seek in the following replies to frequesntly asked questions. If your queries are not resolved here please contact the office with your specific queries 9am - 4pm  Monday to Friday and  we will gladly assist you.

 

1. Do you sell in small quantity for the DIY market?

Yes. The public is very welcome to take advantage of wholesale prices on small order quantities that this site offers on stainless steel fittings.

 

 

2. Why should I open an online account?

It is a good idea to open up an account as online account customers receive discounted buying prices than non account customers. 

Accounts are useful if you're considering ongoing purchases  from SHADE FITTINGS. DIY, Builders and Installers are be eligible for discounted rates once your account is approved. Not only do you receive ongoing discounted prices but you can track your buying history.  Your details and past purchases can be saved to simplify and speed up re-ordering. You can also access invoices at any time.  

Set up your account before you start shopping so that as soon as your're ready to shop your account will be clear and raedy to use. You will then be eligible to shop at a discounted rates on goods. Online accounts may take up to 48hours to be approved so set your account up soon. 

Everyone is eligible for discounted prices.  

 

SET UP AN ACCOUNT AND START SAVING.

 

 

3. What happens if I order out of stock items?

We service industry and keep stock available.  However from time to time we may run out of a product temporarily.  We will inform you of any out of stock items. You can see stock levels while you shop. If stock levels are below your order you may wish to adjust  your order to stock levels or consider alternate sizes or products. If you attempt to order a quantity below our stock levels you won't be able to progress  to checkout and will be prompted to alter your order quantity. This ensures you don't pay for out of stock items.

Dispatch of your order will not be delayed because an item is out of stock. You will be advised if any part of your order is temporarily out of stock. You can then choose to modify your order based on quantity available. You will not be charged for out of stock items. Dispatch can then proceed on checkout and payment.

Large volume and wholesale users be sure to take avantage of our highly  competitive prices and open a trade account.  Discounted rates apply once your account is approved. 

 
 

4. How do I know if your products are any good?

We pride ourselves on selling only quality products which will last and work effectively. Where possible load limits, product specifications and testing standards applicable are noted on product information where ever possible to provide you with information to make sound choices. We stock premium marine 316 grade stainless steel as our standard and you won't find better than that. We recommend 316 grade be used in shade structures to obtain the best results.

When 304 grade is offerred as a budget alternative it will be identified as such.

Capacities when known are advised in the information page for the individual product.

Our parent company Hytech Plastics has  been trading for 35 years. Customer care,  quality at the right price and  after sales service are the cornerstones of staying in business this long. 

 

 

5. What is your returns policy?

Return of damaged goods needs to take place within seven days of purchase. Let us know as soon as possible if goods are to be returned. You are requested to send goods back to us so they  can be inspected to confirm the fault. This allows us to confirm the exact fault and make future product improvements as needed. We will not cover return freight. Only once confirmed as faulty will goods  be exchanged. You will receive written notification that an exchange will occur if they are found to be faulty.   Depending on the outcome return freight may be waived.  If goods are found not to be faulty return freight will apply or you may wish to pick-up the goods from our depot.

There is no exchange or refund for non faulty goods, change of mind or goods purchased in excess of requirements. 

 

 

6. Is your e-shop payment system secure?

Our payment methods are secure and information you supply is not shared or sold to third parties. Credit card details are stored with your authorisation when you open an on-line account. Please refer to our Privacy Policy.

 

 

7. How do I know you will supply what I pay for?

When you order you receive a receipt so you have a record of what you've purchased.  

Your goods are dispatched through a reputable transport company.

Shade Sail Fittings is a trading arm of Hytech Plastics Pty Ltd which has been operating or 35 years with the same business structure and ownership. We want to stay in business for another 35 years and stand by our products with service, quality and fair business practises.

Hytech Plastics is an accredited member of the Specialised Textile Association of Australia. 

 

8. Do you sell outside Sydney?

Yes we do. We freight throughout Australia.

International enquiries are welcome and air or sea freight can be arranged.

 

 

9. I want more information about a shade sail fitting.

Please fill in the enquiry sheet at the bottom of each product information and we will do our best to answer your query.

 

 

10. Can I open a 30 day trading account?

Our payment terms are "Payment with Order". Orders will not be dispatched without payment. 30 day trading accounts  are not available for on-line transactions.

 

11. Tips for installing a shade sail for my home?

A DIY sail installation can be very satisfying. There are a many instructional sites and  YouTube videos offering guidance with installation. Here are a  few tips to avoid common problems;

Quality materials

Use quality materials  - shadecloth, posts and steel fittings for best results.

Sails have curved sides

Shade sails are designed to have curved sides for appearance and strength. Curved sides provides the tension that forces its sides to pull tight and withstand movement. When tensioned correctly and on a slope sails  shed water hail and wind. 

Where do you need shade.

Don't underestimate your shade needs. Bigger is often better if space allows. The sun's movements through the seasions and the day will effect the amount of shade available under a sail. A larger sail will have wider shade more often.

Footings

Don't dig shallow footings or your posts can lean inwards ruining the effect. You may be surprised at the depth you need to excavate to ensure your sail is secure. Be very mindful of underground services and use Dial B4 You Dig or private searcers to help identify underground services.

Posts

Don't use undersize posts as your posts can bend in and not support the sail making the sail loose.  This is particularly important in windy conditions as a loose sail can't dissipate wind effectively. 

Slopes 

Think house roof line.  Structures and sails cannot be built on a flat plane.  A waterproof sail connected only to posts for tension should have a 22 degree slope for water shedding. Sails with internal frames or shadecloth sails do not require as much pitch. Water and hail can easily collect on a sail with little pitch or tension.

Fixing points

Fix to a secure points. Eaves and fence posts are rarely secure or strong enough as they do not offer load resistance in strong winds. Secure independent foundations made specifically for the structure are best.  Buildings can be fixed to but avoid securing to a single brick - spread the load. Find strength behind rendered walls and eaves  as these are claddings not structural attachment points.  You may also wish to consider using tracks to spread the load.

Measuring

When measuring to order a new shade sail size allow for the length of fittings. 

Sail installation can be very satisfying and save you a lot of money when done correctly.  By understanding the basics of how sails work and following sensible building practises you can install a sail that looks like it was installed  by a professional. 

However  if you're not 100% confident  consider using a professional shade sail installer. There are many excellent installers around Australia.  Call us on 02 47354800 for local installers or ask The Specialised Textiles Association on 03 9521 2114 for names of local installers.   Using a quality installer is money well spent.  

 

11. Can you recommend an installer?

Contact Abacus Shade Structures 02 4735 4800 or 029831 1218 for all installations or visit their web site on www.shadestructures.com.au. 

We have reputable installer contacts all over Australia and if we can't assist in your location ask us to recommend  an expert  in your area.

Always ask for written quotes, pay only a  small deposit to start a project and get preliminary drawings so you can see  the structure you will get. 

 

12. I want to learn more about the Span Shade Knuckle System?

Span shade are sold to installers and builders familiar with building technique.   Span shade structures up to 60m do not require building experience and guidance can be offerred to Span Shade kit purchasers.

Span shade knuckles streamline the installation of shade structures. Basically there are three sizes - standard, heavy duty and mega. The largest Span shade on 4 posts can reach 200sm. They are practical and extremely strong. Extensions are possible as bays can be linked together for infinite length.
Engineering and ongoing support are
 offered to installers.  See our on-line brochures for more.

 

 

13. How strong is a "Span Shade"?

Very.  Span Shades are supported with overhead steel framework and diagonal bracing.  The additional steel framework makes for a very rigid base. When built according to engineering specifications Span Shades are incredibly strong and conform to the Australian Building Code. They are engineered to withstand prevailing wind loads and can be customised for your location and your requirements.

Span Shades withstand cyclones at the top end of Australia.  Our installers as far north as Cairns in Queensland have had excellent results in extreme weather conditions and advise that their Span Shade customers demand nothing less.